FREQUENTLY
ASKED QUESTIONS
Once we purchase the products, do
we own them?
The products you are purchasing are the creative property
of Childspeak Creative and/or its strategic partners and
are protected by copyright laws. Your purchase gives you
a licensed right to use the materials in the manner for
which they were created, for a three-year period of time.
However, if you want to adapt the material in different
ways for campaign purposes, such as including brochure
text on your website or using a piece of art on a bookmark
or handout, we ask simply that you contact us, in writing,
with your request. We share your goal of effective communication
and want to work with you to make your efforts successful.
What if we want to do more
than just personalize the material? Can we change words
or pictures too?
Yes, this option is available to you. However, revisions
beyond standard personalization will be billed to you
at an additional rate of $75 an hour to cover our staff
time, plus any additional expenses that may be needed.
Tell us what you would like to do and we can put an estimate
together for your review.
When we get our printed materials
on disk, will we be able to open the files?
Childspeak Creative materials are developed on the Macintosh
platform, which is used by most printers. Your CD will
include these Macintosh files as well as Adobe Acrobat
pdf files that can be opened on either a PC or a Mac.
If you or your vendor have difficulty with your files,
please contact us and we will work with you to find a
solution.
How long does it take from the time
I order a product or campaign to the time it is ready
for distribution?
Allow at least 2-3 weeks for our process of working with
you to prepare your materials, get your approval and ship
your master files to you. For printing or other duplication,
the timeframe depends on your vendor, but as a general
rule, you should allow at least 10-15 working days for
this process. If you have planned your distribution carefully,
it should take at least two weeks to get your materials
to your intended audience. Your Childspeak Creative project
manager will help you decide on a realistic timeframe
for your project. |
